New download user unable to run the program
Posted: Thu Feb 18, 2010 1:31 pm
I just downloaded the digital version and registered but although I can get to the initial 'splash screen', when I hit o.k. nothing happens - no process in the process list or anything displayed etc. I could and did register the program and there were no issues on install.
I have checked the program install directory and can't find any error files/logs. I have also updated to v1.03 (via 1.02) and that does not help, as well as restarting etc.
The system is a IBM thinkpad (a laptop) with a T2500 3 GHz CPU and 2 GB of memory. The display adapter is the ATI Mobility Radeon X1400 with driver version 8.293.1.0. It's running XP Professional 2002, service pack 3 - with the auto-updater up to date to mandatory system enabled.
I do have McAfee running but can't see any reports of issues/clashes - but that does not mean they are not occurring.
How do I check if I have the right video drivers and config etc. to see if this is the issue?
I have checked the program install directory and can't find any error files/logs. I have also updated to v1.03 (via 1.02) and that does not help, as well as restarting etc.
The system is a IBM thinkpad (a laptop) with a T2500 3 GHz CPU and 2 GB of memory. The display adapter is the ATI Mobility Radeon X1400 with driver version 8.293.1.0. It's running XP Professional 2002, service pack 3 - with the auto-updater up to date to mandatory system enabled.
I do have McAfee running but can't see any reports of issues/clashes - but that does not mean they are not occurring.
How do I check if I have the right video drivers and config etc. to see if this is the issue?