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Help! I just bought the game but it doesn´t run
Posted: Mon Feb 01, 2010 3:20 pm
by Aryaman
Hi
I just bought the game, updated to 1.12 and also downloaded the strategic campaign
I can´t run neither the game nor the strategic campaign. I get an erro txt file with the line Kernel Memory Checking is OFF, any ideas?
Posted: Mon Feb 01, 2010 4:25 pm
by IainMcNeil
Can you post your system specs and operating system.
Posted: Tue Feb 02, 2010 2:44 pm
by Aryaman
Pentium 4 3.00Ghz
1,50 Gb RAM
Windows XP
I don´t know the graphic card, where can I look to see which one is?
Posted: Tue Feb 02, 2010 4:12 pm
by IainMcNeil
Right click on your desktop and go to properties. It will be in video options somewhere.
Which version did you start with - i.e. where did you get (there are lots of versions out there)? Where did you grab the patch from (you need the right one for your version)?
Have you applied the Grand Strategy mod?
Posted: Wed Feb 03, 2010 8:47 am
by Aryaman
Graphic card: GeForce 6200 256MB
I bought the game on Slitherine shop and after downloading and installing it, I downloaded the 1.12 patch from Slitherine downloads, and applied the patch, then I downloaded the Grand Strategy also from Slitherine downloads and installed. After all that I tried to run the game, then the Grand Strategy, but both unsuccesfully. I tried erasing the setting files, as I saw that was adviced in another thread, but it didn´t work. Everytime I try to run the game I get an error txt file with the line Kernel Memory Checking is OFF.
Posted: Wed Feb 03, 2010 9:25 am
by IainMcNeil
How far does the game get before it crashes? Which menu screen?
Posted: Wed Feb 03, 2010 9:27 am
by Peter Stauffenberg
This graphics card is very old and low spec. Is the game supposed to run on such hardware? Have you tried to update the video drivers?
http://www.nvidia.com/Download/index5.aspx?lang=en-us
Posted: Wed Feb 03, 2010 11:28 am
by firepowerjohan
Have you tried running the game in windowed mode? Do you have displays connected to your machine or one?
Posted: Wed Feb 03, 2010 2:51 pm
by Aryaman
iainmcneil wrote:How far does the game get before it crashes? Which menu screen?
I get the launcher, I have tried selecting and deselecting both options, full screen and unable sound. In any case after pressing ok I only get a small MS2 window pop up and disappear, ans that is all
Posted: Wed Feb 03, 2010 3:36 pm
by firepowerjohan
How many displays do you have connected to your PC, more than one?
You can press <print> on your keyboard to catch a picture of the black menu before it closes. Paste it in a document and mail us.
firepowerjohan@gmail.com
Posted: Wed Feb 03, 2010 4:14 pm
by Aryaman
I have updated video drivers (thanks for the link) but still the same problem with the game
Posted: Wed Feb 03, 2010 4:19 pm
by Aryaman
firepowerjohan wrote:How many displays do you have connected to your PC, more than one?
You can press <print> on your keyboard to catch a picture of the black menu before it closes. Paste it in a document and mail us.
firepowerjohan@gmail.com
Picture sent
What do you mean by displays? could you write an example? (sorry, my command of English is no good)
Posted: Wed Feb 03, 2010 7:08 pm
by firepowerjohan
How many screens, some have noted full screen problems if the PC is connected to more than one screen.
Posted: Wed Feb 03, 2010 9:19 pm
by Aryaman
No, just one screen
Posted: Thu Feb 04, 2010 8:45 pm
by Aryaman
So, any suggestion from anyone? Is my PC not up to the specifications for the game?
Posted: Thu Feb 04, 2010 11:01 pm
by firepowerjohan
My feel is that you have some other software on your machine that prevents the game from running.
Posted: Thu Feb 04, 2010 11:59 pm
by IainMcNeil
You could try disabling your virus checker before running the game. This sometimes helps.
Posted: Fri Feb 05, 2010 8:47 am
by Aryaman
I have desinstalled the game and reinstalled only the gold version I bought, without patches, and it works, so it seems it is related to patch or mod
Posted: Fri Feb 05, 2010 9:19 am
by IainMcNeil
Great - it may just havebeen a bad install - you could try again. If you have the gold version you dont need any new patches so jkust go straight for the GS expansion. This should not effect your base version anyway as it installs to a new folder.