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Cart Stuck On Processing

Posted: Wed Mar 12, 2025 3:39 pm
by Javidor
I am trying to process my purchase.
After I enter my credit card information on the Slitherine site and press SUBMIT ORDER, it just stays on PROCESSING, and nothing happens.
I've tried it three times.

Re: Cart Stuck On Processing

Posted: Wed Mar 12, 2025 3:59 pm
by pipfromslitherine
Have you tried using another browser, and see if the issue persists?

Your best bet is to contact support@slitherine.co.uk and they can help you work out what is causing the problem.

Cheers

Pip

Re: Cart Stuck On Processing

Posted: Wed Mar 12, 2025 6:51 pm
by Javidor
Thanks.
I did. They are having a problem with the security code with American Express.

Re: Cart Stuck On Processing

Posted: Sat May 31, 2025 12:20 am
by Zebedee
Just a head's up for anyone else, this is still happening with Paypal payments (at least). If you try again then you can end up with multiple authorisations for multiple payments but the order may not complete even once.

Paulo at support is aware of it, and thinks it's an issue with Slitherine's payment provider, but until it's sorted out you end up with the money for every authorisation being 'reserved' from your bank account without any transaction having been completed.

Re: Cart Stuck On Processing

Posted: Sat May 31, 2025 10:18 am
by Javidor
Unreal. When will the fix this?