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Unable to remove stalled game
Posted: Wed Aug 23, 2023 3:08 pm
by Doyley50
I have a game that has been going on and off for months, my opponent taking long pauses between moves and now seemingly have given up. I am unable to dispose of this as an abandoned game as every time I try I am told that I am not in the game! Can you advise how I can scrub this game?
Re: Unable to remove stalled game
Posted: Wed Aug 23, 2023 3:39 pm
by pipfromslitherine
It will eventually fall off on its own. I know we have had issues with claiming games in PBEM3. If you really need it claimed quickly, your best bet is to reach out to support.
Cheers
Pip
Re: Unable to remove stalled game
Posted: Wed Aug 23, 2023 5:11 pm
by Doyley50
Thanks for your quick reply, I will wait and see, and if nothing happens I will get onto support.
Re: Unable to remove stalled game
Posted: Tue Aug 29, 2023 6:55 am
by rbodleyscott
It should get deleted automatically if it has not been played for 1 month the next time the cleanup task is run. (Not sure of the frequency of that, but is is automated).