Page 1 of 1

TrueUpdate has never worked for me

Posted: Fri May 26, 2023 5:08 pm
by Stormwaltz_slith
(I'm not sure this is the right forum - apologies if not).

Taking a shot in the dark here. Ever since Matrix / Slitherine started using TrueUpdate, many years, many games, and many homes (for me) ago, I've had an issue with it: it doesn't work. Ever.

For as long as it's been in use, it's failed to download anything for me. I've always had to log into the website to manually download and install patch files for all my games. While this process fills me nostalgia for the early aughts, it's a bit inconvenient.

Is this something that's been seen by others? Any obvious fixes I could try?

Thanks. :)
Screenshot of patch failure message
Screenshot of patch failure message
as-usual.jpg (64.42 KiB) Viewed 1611 times

Re: TrueUpdate has never worked for me

Posted: Mon May 29, 2023 3:16 pm
by pipfromslitherine
Where are you based? What are your firewall settings?

Cheers

Pip

Re: TrueUpdate has never worked for me

Posted: Tue Jun 20, 2023 2:09 pm
by Stormwaltz_slith
Hello!

I'm in Pennsylvania (US East Coast). I haven't touched my firewall settings, so whatever Windows Defender defaults to. ISP is Comcast/Xfinity, but as far as I've been able to determine, they're not trying to block access (I have very limited access to logs from them).

Sorry I didn't see this early, after the first couple of days, the browser tab migrated out of my active memory.

Thanks. :)

Re: TrueUpdate has never worked for me

Posted: Tue Jun 20, 2023 3:23 pm
by pipfromslitherine
Your best bet is to contact support@slitherine.co.uk and they can dig into it with you, you can share more information without it being public.

Cheers

Pip