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Unable to validate your details - intermittent

Posted: Sun Apr 30, 2023 1:58 pm
by Triarii
Hi Support

Been having intermittant problems this afternoon - 30th April.
Could not get onto FoG Medieval earlier having received an "unable to validate details" error.
So opened FoGII successfully and returned all games in my inbox.
Went back to FoG Medieval and it opened played two turns from my inbox but got failed to send multiple times on second turn.
However when I cancelled turn was no longer in my inbox.
Shut FoG Medieval and now cannot open FoGII receiving "unable to validate details" error.

No ISP outage reported.

Anyone else having difficulty today?

Re: Unable to validate your details - intermittent

Posted: Sun Apr 30, 2023 2:58 pm
by nyczar
yes. cant get on ancients or medieval. Authentication failure in both .

Re: Unable to validate your details - intermittent

Posted: Sun Apr 30, 2023 3:03 pm
by carpenkm
yep me too

Re: Unable to validate your details - intermittent

Posted: Sun Apr 30, 2023 9:20 pm
by markleslie
Someone forgot to feed the hamster.

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 4:35 pm
by Nijis
Same problem as of today (May 2, 4pm GMT). It had been working 18 hours ago or so. Field of Glory only - Strategic Command Civil War's multiplayer is working.

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 4:38 pm
by Zachmann
Same here. Today and on April 30th.

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 5:44 pm
by Holien
Just getting this message now in the UK. I really do hope support can get a decent solution to these issues...

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 6:10 pm
by Hari72
Same problem now here!

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 6:26 pm
by julianbarker
Me2.

Two days in a week I have not been able to submit my turns to the current FoG2 tournament.

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 6:40 pm
by tyronec
Ancients and P&S have both down for several hours.
Medieval working OK.

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 7:53 pm
by carpenkm
tyronec wrote: Tue May 02, 2023 6:40 pm Ancients and P&S have both down for several hours.
Medieval working OK.
same as 20:50 Uk time

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 8:41 pm
by Triarii
Yes - having been unable to load on 30th April I was then able to play and returned several turns yesterday 1st May but I am now (21.38pm UK time) getting the ^unable to validate your details" message once again.

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 9:18 pm
by rafydedel
Dear all,
I am writing to report I can t log to fog II multiplayer Today may 2, I get the « unable to validate your details » screen.

Hope it will be resolved soon.

Re: Unable to validate your details - intermittent

Posted: Tue May 02, 2023 9:30 pm
by Rob123
Yes, can't get on ancients or medieval. Authentication failure in both.

Re: Unable to validate your details - intermittent

Posted: Wed May 03, 2023 12:31 am
by gort7078
My problem is on ancients! Medieval is OK!

Re: Unable to validate your details - intermittent

Posted: Wed May 03, 2023 12:53 am
by jaxom5
Same for me. Ancients wont work but Medieval will.

Re: Unable to validate your details - intermittent

Posted: Wed May 03, 2023 2:11 am
by nyczar
jaxom5 wrote: Wed May 03, 2023 12:53 am Same for me. Ancients wont work but Medieval will.
ditto

Re: Unable to validate your details - intermittent

Posted: Wed May 03, 2023 2:27 am
by deve81
same problem. can not play all day

Re: Unable to validate your details - intermittent

Posted: Wed May 03, 2023 3:15 am
by Karvon
Same here.

Karvon

Re: Unable to validate your details - intermittent

Posted: Wed May 03, 2023 8:59 am
by Holien
FYI - Server back up as of just now...