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Can't claim old games

Posted: Mon Jan 10, 2022 2:55 pm
by SagsGames77
I have three MP games in my list where my opponent hasn't played since October.

Am trying to get rid of them by using the Claim button but all I get is a revolving rising sun with the message "Connecting. Please wait..." The only way to escape this is to exit the game altogether but the old games remain.

I assume this is a bug of some sort?

Re: Can't claim old games

Posted: Mon Jan 10, 2022 2:59 pm
by Shards
Certainly sounds like one! Have asked the tech guys what it might be

Re: Can't claim old games

Posted: Mon Jan 10, 2022 4:39 pm
by SagsGames77
Thanks.

Re: Can't claim old games

Posted: Thu Jan 13, 2022 10:26 am
by petirouge
Can you please tell us which game you are tring to claim? we are investigating on this and that will help to try and replicate the issue.

Re: Can't claim old games

Posted: Sat Jan 15, 2022 9:18 am
by SagsGames77
Two of them have disappeared from my list in the last couple of days. The one that is still there is a 1v1 Arctic Fox scenario against a player called darthrodent. It is still on turn zero dated 26 Oct 2021. Have just tried to claim it again but get the same result as described above.