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No E-mail Alerts re Turns Waiting?

Posted: Thu Dec 09, 2021 10:35 pm
by Holien
Hi,

Since late morning I have not had any e-mail alerts re turns.

Just had a player complete a turn within the las hour - no e-mail alert letting me know the turn was ready to play?

Anyone else having problems?

Re: No E-mail Alerts re Turns Waiting?

Posted: Fri Dec 10, 2021 9:40 am
by Holien
OK so again turns this morning and no e-mail notification but some of my Oppos are getting them? Also I am getting e-mail alerts re updates to threads.

I really rely on the e-mail updates so hoping they can be restored?

Re: No E-mail Alerts re Turns Waiting?

Posted: Fri Dec 10, 2021 2:27 pm
by Holien
Bump, any support on what's happening?

What's the procedure to let Slitherine know about these issues?

Re: No E-mail Alerts re Turns Waiting?

Posted: Fri Dec 10, 2021 3:56 pm
by rbodleyscott
Holien wrote: Fri Dec 10, 2021 2:27 pm Bump, any support on what's happening?

What's the procedure to let Slitherine know about these issues?
You could email support@slitherine.co.uk

Having said that, I counsel patience, the IT team appear to be updating the PBEM notification system and probably haven't yet finished.

Just to be sure, I have emailed the person who is in charge of such things, and am awaiting a response.

Re: No E-mail Alerts re Turns Waiting?

Posted: Fri Dec 10, 2021 3:58 pm
by Holien
Ta, I will follow your wise words, thanks for the insight in the other thread...

:)

Re: No E-mail Alerts re Turns Waiting?

Posted: Fri Dec 10, 2021 5:00 pm
by Holien
Just had an e-mail for a turn in the new format...

Dear Holien,

It is now your turn in Field of Glory II, to play challenge 'Random Map Battle'.

Opponents: devoncop,Holien
Turn: 32

Regards,
The Slitherine Team


So maybe fixed? I hope...

Re: No E-mail Alerts re Turns Waiting?

Posted: Fri Dec 10, 2021 5:03 pm
by rbodleyscott
Holien wrote: Fri Dec 10, 2021 5:00 pm Just had an e-mail for a turn in the new format...

Dear Holien,

It is now your turn in Field of Glory II, to play challenge 'Random Map Battle'.

Opponents: devoncop,Holien
Turn: 32

Regards,
The Slitherine Team


So maybe fixed? I hope...
Yes, it was fixed about 30 mins ago, I have been testing it. The fix apparently only works for games updated since then.

Re: No E-mail Alerts re Turns Waiting?

Posted: Fri Dec 10, 2021 6:31 pm
by Holien
Ignore two messages came late...