Slitherine

please help Support team

contents of ErrorReporter

[2020-Nov-05 15:20:55 UTC] C:\Program Files (x86)\steam\steamapps\common\Warhammer 40000 Gladius - Relics of War\Binaries\Windows-x86_64\ErrorReporter.exe C:\Users\Luke\Documents\Proxy Studios\Gladius\Logs\Gladius.log
[2020-Nov-05 15:20:55 UTC] User data path: C:\Users\Luke\Documents\Proxy Studios\Gladius
[2020-Nov-05 15:20:55 UTC] Operating System Country Code: 44
[2020-Nov-05 15:20:55 UTC] Operating System Country Set: 1252
[2020-Nov-05 15:20:55 UTC] Operating System Free Physical Memory: 1542 MB
[2020-Nov-05 15:20:55 UTC] Operating System Free Space In Paging Files: 8338 MB
[2020-Nov-05 15:20:55 UTC] Operating System Free Virtual Memory: 7545 MB
[2020-Nov-05 15:20:55 UTC] Operating System Last Boot Up Time: 20201027184713.035161+000
[2020-Nov-05 15:20:55 UTC] Operating System Locale: 0809
[2020-Nov-05 15:20:55 UTC] Operating System Name: Microsoft Windows 10 Home|C:\WINDOWS|\Device\Harddisk0\Partition3
[2020-Nov-05 15:20:55 UTC] Operating System Number Of Processes: 220
[2020-Nov-05 15:20:55 UTC] Operating System Language: 1033
[2020-Nov-05 15:20:55 UTC] Operating System Size Stored In Paging Files: 8553 MB
[2020-Nov-05 15:20:55 UTC] Operating System Total Virtual Memory Size: 16818 MB
[2020-Nov-05 15:20:55 UTC] Operating System Total Visible Memory Size: 8265 MB
[2020-Nov-05 15:20:55 UTC] Operating System Version: 10.0.18362
[2020-Nov-05 15:20:56 UTC] Processor 0 Availability: 3
[2020-Nov-05 15:20:56 UTC] Processor 0 Config Manager Error Code: 0
[2020-Nov-05 15:20:56 UTC] Processor 0 Cpu Status: 1
[2020-Nov-05 15:20:56 UTC] Processor 0 Current Clock Speed: 2300 MHz
[2020-Nov-05 15:20:56 UTC] Processor 0 Current Voltage: 8
[2020-Nov-05 15:20:56 UTC] Processor 0 Device ID: CPU0
[2020-Nov-05 15:20:56 UTC] Processor 0 Ext Clock: 100 MHz
[2020-Nov-05 15:20:56 UTC] Processor 0 Family: 205
[2020-Nov-05 15:20:56 UTC] Processor 0 Last Error Code: 0
[2020-Nov-05 15:20:56 UTC] Processor 0 Load Percentage: 11%
[2020-Nov-05 15:20:56 UTC] Processor 0 Max Clock Speed: 2400 MHz
[2020-Nov-05 15:20:56 UTC] Processor 0 Name: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
[2020-Nov-05 15:20:56 UTC] Processor 0 Number Of Cores: 2
[2020-Nov-05 15:20:56 UTC] Processor 0 Number Of Enabled Core: 2
[2020-Nov-05 15:20:56 UTC] Processor 0 Number Of Logical Processors: 4
[2020-Nov-05 15:20:56 UTC] Processor 0 Processor Id: BFEBFBFF000406E3
[2020-Nov-05 15:20:56 UTC] Processor 0 Status: OK
[2020-Nov-05 15:20:56 UTC] Processor 0 Status Info: 3
[2020-Nov-05 15:20:56 UTC] Processor 0 Thread Count: 4
[2020-Nov-05 15:20:56 UTC] Sound Device 0 Availability: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 0 Config Manager Error Code: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 0 Device ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA382B&REV_1001\4&39339C8E&0&0001
[2020-Nov-05 15:20:56 UTC] Sound Device 0 DMA Buffer Size: 0 MB
[2020-Nov-05 15:20:56 UTC] Sound Device 0 Last Error Code: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 0 Name: Conexant SmartAudio HD
[2020-Nov-05 15:20:56 UTC] Sound Device 0 Status: OK
[2020-Nov-05 15:20:56 UTC] Sound Device 0 Status Info: 3
[2020-Nov-05 15:20:56 UTC] Sound Device 1 Availability: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 1 Config Manager Error Code: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 1 Device ID: ROOT\UNNAMED_DEVICE\0000
[2020-Nov-05 15:20:56 UTC] Sound Device 1 DMA Buffer Size: 0 MB
[2020-Nov-05 15:20:56 UTC] Sound Device 1 Last Error Code: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 1 Name: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
[2020-Nov-05 15:20:56 UTC] Sound Device 1 Status: OK
[2020-Nov-05 15:20:56 UTC] Sound Device 1 Status Info: 3
[2020-Nov-05 15:20:56 UTC] Sound Device 2 Availability: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 2 Config Manager Error Code: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 2 Device ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&39339C8E&0&0201
[2020-Nov-05 15:20:56 UTC] Sound Device 2 DMA Buffer Size: 0 MB
[2020-Nov-05 15:20:56 UTC] Sound Device 2 Last Error Code: 0
[2020-Nov-05 15:20:56 UTC] Sound Device 2 Name: Intel(R) Display Audio
[2020-Nov-05 15:20:56 UTC] Sound Device 2 Status: OK
[2020-Nov-05 15:20:56 UTC] Sound Device 2 Status Info: 3
[2020-Nov-05 15:20:56 UTC] Video Controller 0 Adapter Compatibility: Intel Corporation
[2020-Nov-05 15:20:56 UTC] Video Controller 0 Adapter RAM: 1073 MB
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Availability: 3
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Config Manager Error Code: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Current Bits Per Pixel: 32
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Current Refresh Rate: 60
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Device ID: VideoController1
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Driver Version: 23.20.16.4973
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Install Date: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd12umd64.dll
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Last Error Code: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Max Refresh Rate: 60
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Min Refresh Rate: 60
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Name: Intel(R) HD Graphics 520
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Status: OK
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Time Of Last Reset: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Video Architecture: 5
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Video Memory Type: 2
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Video Mode: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Video Mode Description: 1920 x 1080 x 4294967296 colors
[2020-Nov-05 15:20:57 UTC] Video Controller 0 Video Processor: Intel(R) HD Graphics Family
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Adapter Compatibility: NVIDIA
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Adapter RAM: 2147 MB
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Availability: 8
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Config Manager Error Code: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Current Bits Per Pixel: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Current Refresh Rate: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Device ID: VideoController2
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Driver Version: 22.21.13.8264
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Install Date: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_851a79f66682d708\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_851a79f66682d708\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_851a79f66682d708\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_851a79f66682d708\nvldumdx.dll
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Last Error Code: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Max Refresh Rate: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Min Refresh Rate: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Name: NVIDIA GeForce 940MX
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Status: OK
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Time Of Last Reset: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Video Architecture: 5
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Video Memory Type: 2
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Video Mode: 0
[2020-Nov-05 15:20:57 UTC] Video Controller 1 Video Processor: GeForce 940MX
[2020-Nov-05 15:20:57 UTC] Creating error log: C:\Users\Luke\Documents\Proxy Studios\Gladius\Logs\Gladius.error.log ...
[2020-Nov-05 15:20:57 UTC] Last report was sent recently. Throttling.

contents of Gladius.error
[2020-Nov-05 15:20:22 UTC] C:\Program Files (x86)\steam\steamapps\common\Warhammer 40000 Gladius - Relics of War\Binaries\Windows-x86_64\Gladius.exe --steam
[2020-Nov-05 15:20:22 UTC] Gladius 1.6.4 "Assault Pack" (^/trunk r9470P Release Windows-x86_64)
[2020-Nov-05 15:20:22 UTC] Machine ID: bd888b582126c7c8c129a96d429acbb5141135c5e952e9f21c7f6b7783fe5
[2020-Nov-05 15:20:22 UTC] User-preferred locale:
[2020-Nov-05 15:20:22 UTC] Current locale: *
[2020-Nov-05 15:20:22 UTC] User data path: <anonymized>\Documents\Proxy Studios\Gladius
[2020-Nov-05 15:20:22 UTC] Detected 4 hardware threads.
[2020-Nov-05 15:20:22 UTC] Operating System Country Code: 44
[2020-Nov-05 15:20:22 UTC] Operating System Country Set: 1252
[2020-Nov-05 15:20:22 UTC] Operating System Free Physical Memory: 3408 MB
[2020-Nov-05 15:20:22 UTC] Operating System Free Space In Paging Files: 8338 MB
[2020-Nov-05 15:20:22 UTC] Operating System Free Virtual Memory: 9787 MB
[2020-Nov-05 15:20:22 UTC] Operating System Last Boot Up Time: 20201027184713.035161+000
[2020-Nov-05 15:20:22 UTC] Operating System Locale: 0809
[2020-Nov-05 15:20:22 UTC] Operating System Name: Microsoft Windows 10 Home|C:\WINDOWS|\Device\Harddisk0\Partition3
[2020-Nov-05 15:20:22 UTC] Operating System Number Of Processes: 215
[2020-Nov-05 15:20:22 UTC] Operating System Language: 1033
[2020-Nov-05 15:20:22 UTC] Operating System Size Stored In Paging Files: 8553 MB
[2020-Nov-05 15:20:22 UTC] Operating System Total Virtual Memory Size: 16818 MB
[2020-Nov-05 15:20:22 UTC] Operating System Total Visible Memory Size: 8265 MB
[2020-Nov-05 15:20:22 UTC] Operating System Version: 10.0.18362
[2020-Nov-05 15:20:24 UTC] Processor 0 Availability: 3
[2020-Nov-05 15:20:24 UTC] Processor 0 Config Manager Error Code: 0
[2020-Nov-05 15:20:24 UTC] Processor 0 Cpu Status: 1
[2020-Nov-05 15:20:24 UTC] Processor 0 Current Clock Speed: 2300 MHz
[2020-Nov-05 15:20:24 UTC] Processor 0 Current Voltage: 8
[2020-Nov-05 15:20:24 UTC] Processor 0 Device ID: CPU0
[2020-Nov-05 15:20:24 UTC] Processor 0 Ext Clock: 100 MHz
[2020-Nov-05 15:20:24 UTC] Processor 0 Family: 205
[2020-Nov-05 15:20:24 UTC] Processor 0 Last Error Code: 0
[2020-Nov-05 15:20:24 UTC] Processor 0 Load Percentage: 9%
[2020-Nov-05 15:20:24 UTC] Processor 0 Max Clock Speed: 2400 MHz
[2020-Nov-05 15:20:24 UTC] Processor 0 Name: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
[2020-Nov-05 15:20:24 UTC] Processor 0 Number Of Cores: 2
[2020-Nov-05 15:20:24 UTC] Processor 0 Number Of Enabled Core: 2
[2020-Nov-05 15:20:24 UTC] Processor 0 Number Of Logical Processors: 4
[2020-Nov-05 15:20:24 UTC] Processor 0 Processor Id: BFEBFBFF000406E3
[2020-Nov-05 15:20:24 UTC] Processor 0 Status: OK
[2020-Nov-05 15:20:24 UTC] Processor 0 Status Info: 3
[2020-Nov-05 15:20:24 UTC] Processor 0 Thread Count: 4
[2020-Nov-05 15:20:24 UTC] Sound Device 0 Availability: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 0 Config Manager Error Code: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 0 Device ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA382B&REV_1001\4&39339C8E&0&0001
[2020-Nov-05 15:20:24 UTC] Sound Device 0 DMA Buffer Size: 0 MB
[2020-Nov-05 15:20:24 UTC] Sound Device 0 Last Error Code: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 0 Name: Conexant SmartAudio HD
[2020-Nov-05 15:20:24 UTC] Sound Device 0 Status: OK
[2020-Nov-05 15:20:24 UTC] Sound Device 0 Status Info: 3
[2020-Nov-05 15:20:24 UTC] Sound Device 1 Availability: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 1 Config Manager Error Code: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 1 Device ID: ROOT\UNNAMED_DEVICE\0000
[2020-Nov-05 15:20:24 UTC] Sound Device 1 DMA Buffer Size: 0 MB
[2020-Nov-05 15:20:24 UTC] Sound Device 1 Last Error Code: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 1 Name: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
[2020-Nov-05 15:20:24 UTC] Sound Device 1 Status: OK
[2020-Nov-05 15:20:24 UTC] Sound Device 1 Status Info: 3
[2020-Nov-05 15:20:24 UTC] Sound Device 2 Availability: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 2 Config Manager Error Code: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 2 Device ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&39339C8E&0&0201
[2020-Nov-05 15:20:24 UTC] Sound Device 2 DMA Buffer Size: 0 MB
[2020-Nov-05 15:20:24 UTC] Sound Device 2 Last Error Code: 0
[2020-Nov-05 15:20:24 UTC] Sound Device 2 Name: Intel(R) Display Audio

Can you also provide the other 2 requested files also thanks and sorry for your issue

https://www.slitherine.com/forum/viewto ... 23&t=86743

how do i post them just as the file. as the word count is too large to copy and paste in reply ( sorry not used to doing this )

all the information is provided in the link, if you zip up the file you can attach it to a post / reply

there i think

your laptop has a dual GPU, you need to tell the game which one to use

i have using the NVidia control panel to use the nvidia gpu and it still crashes on launch

everything driver wise on your setup is out of date

intel Driver Date/Size: 28/02/2018
nvidia Driver Date/Size: 18/06/2017
audio 20/09/2017
all of your system drivers 5/6/2018 etc

update all, and hopefully it should work, without

more than likely not, your windows 10 version is out of date

windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202) your version

latest is

Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)

i updated my gpu and windows still doesn't work thank you for the effort i will wait to get a new pc to play it sorry to waste your time

you haven't wasted my time, that's what support is for, good luck on the new pc, the older one may have worked if you update all the drivers and keep windows itself up to date

Update your Intel drivers as well:
https://downloadcenter.intel.com/produc ... aphics-520