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I suddenly can´t login for MP

Posted: Wed Oct 07, 2020 10:11 pm
by sIg3b
I have one game running, now suddenly get the message "Login incorrect".

Maybe the password is old and no more actual, but I cannot change it, either, so???

Re: I suddenly can´t login for MP

Posted: Wed Oct 07, 2020 11:04 pm
by SimonLancaster
Maybe check Caps Lock on your keyboard.

Re: I suddenly can´t login for MP

Posted: Thu Oct 08, 2020 12:39 am
by sIg3b
No, I can login at Pike and Shot MP without problem. It´s the FogII lobby specifically.

Re: I suddenly can´t login for MP

Posted: Thu Oct 08, 2020 12:26 pm
by sIg3b
Anybody from tech here? I don´t want my opponent to think I have dropped from the game.

Tried again, still same: Can´t login to my account, cannot re-enter password, either.

Re: I suddenly can´t login for MP

Posted: Thu Oct 08, 2020 2:19 pm
by rbodleyscott
sIg3b wrote: Thu Oct 08, 2020 12:26 pm Anybody from tech here? I don´t want my opponent to think I have dropped from the game.

Tried again, still same: Can´t login to my account, cannot re-enter password, either.
Your best bet is to email

support@slitherine.co.uk

Re: I suddenly can´t login for MP

Posted: Fri Oct 09, 2020 11:24 pm
by sIg3b
Ok; done.

Re: I suddenly can´t login for MP

Posted: Sun Oct 11, 2020 12:34 am
by sIg3b
rbodleyscott wrote: Thu Oct 08, 2020 2:19 pm
sIg3b wrote: Thu Oct 08, 2020 12:26 pm Anybody from tech here? I don´t want my opponent to think I have dropped from the game.

Tried again, still same: Can´t login to my account, cannot re-enter password, either.
Your best bet is to email

support@slitherine.co.uk
Unfortunately, they seem to not understand the problem. I got generic advice how to change my Slytherine password.
But the problem is with the FOG2 lobby:
incorrect.jpg
incorrect.jpg (208.7 KiB) Viewed 1834 times

Re: I suddenly can´t login for MP

Posted: Sun Oct 11, 2020 12:37 am
by sIg3b
And in this screen I can not change my handle and the (probably incorrect) password:
login.jpg
login.jpg (284.1 KiB) Viewed 1822 times

Re: I suddenly can´t login for MP

Posted: Sun Oct 11, 2020 12:38 am
by sIg3b
I seem unable to convey to support that the problem is not with my account but with the login screen of the FOG2 MP lobby.

Re: I suddenly can´t login for MP

Posted: Sun Oct 11, 2020 9:29 am
by rbodleyscott
Sorry, are you saying that you cannot type into the username and password fields?

Re: I suddenly can´t login for MP

Posted: Sun Oct 11, 2020 7:38 pm
by sIg3b
rbodleyscott wrote: Sun Oct 11, 2020 9:29 am Sorry, are you saying that you cannot type into the username and password fields?
Yes, exactly. I can do that in Pike&Shot, but it´s not possible when I try to log into FOG2!

Weirdly, only the Proceed and Exit fields are functional.

Re: I suddenly can´t login for MP

Posted: Mon Oct 12, 2020 6:26 am
by rbodleyscott
sIg3b wrote: Sun Oct 11, 2020 7:38 pm
rbodleyscott wrote: Sun Oct 11, 2020 9:29 am Sorry, are you saying that you cannot type into the username and password fields?
Yes, exactly. I can do that in Pike&Shot, but it´s not possible when I try to log into FOG2!

Weirdly, only the Proceed and Exit fields are functional.
That is very odd. I will ask Pip to take a look at this.

Re: I suddenly can´t login for MP

Posted: Mon Oct 12, 2020 11:56 am
by sIg3b
rbodleyscott wrote: Mon Oct 12, 2020 6:26 am
sIg3b wrote: Sun Oct 11, 2020 7:38 pm
rbodleyscott wrote: Sun Oct 11, 2020 9:29 am Sorry, are you saying that you cannot type into the username and password fields?
Yes, exactly. I can do that in Pike&Shot, but it´s not possible when I try to log into FOG2!

Weirdly, only the Proceed and Exit fields are functional.
That is very odd. I will ask Pip to take a look at this.
Thank you!
Yes, it´s odd. The password in the field is (likely) dated, but the lobby doesn´t let me change it. It doesn´t let me login, either.

What is even more odd: It let me start the game and make a few turns with the (presumably wrong) password (I didn´t notice), but then changed its mind a few days ago!

Re: I suddenly can´t login for MP

Posted: Mon Oct 12, 2020 5:52 pm
by sIg3b
RBS: Thanks to your rephrasing of the problem -English is not my 1st Language- I was able to finally explain this to support. Got the advice to try and delete the options file in my documents. This has worked, and I can now login again. Weird glitch!

So your question above proved very helpful, indeed. :)

Re: I suddenly can´t login for MP

Posted: Tue Oct 13, 2020 7:50 am
by rbodleyscott
sIg3b wrote: Mon Oct 12, 2020 5:52 pm RBS: Thanks to your rephrasing of the problem -English is not my 1st Language- I was able to finally explain this to support. Got the advice to try and delete the options file in my documents. This has worked, and I can now login again. Weird glitch!

So your question above proved very helpful, indeed. :)
Glad you got it sorted.