Page 5 of 5
Re: Online ordering & support
Posted: Wed Nov 23, 2022 12:29 am
by carpenkm
kirk23 wrote: ↑Tue Nov 22, 2022 9:46 pm
Hi Pip,
I have been in communication with support, and I have left some more emails but these emails have not received any response for over 4 days, support needs to up their game because from what I have seen from other members' posts on the forums Matrix and Slitherine are losing sales because the store has a major problem in that it does not process perfectly good Debit cards that are working on other sites online, etc. After being a member for over 12 years with over 100 purchases of full games plus DLC I expect better from Matrix and Slitherine your loyal customers are being let down badly.
same issue. it did finally accept a debit card, but refused credit cards multiple times last 2 weeks. There is definitely an issue. uk credit cards have increased security recently which coincided with my issues? i know someone else reverted to paypal.
Re: Online ordering & support
Posted: Fri Nov 25, 2022 2:51 am
by kirk23
Update: I finally managed to complete the purchase of War in the East 2 - Steel Inferno but not before contacting my bank again to confirm the purchase was legitimate.
Re: Online ordering & support
Posted: Wed Dec 21, 2022 4:06 pm
by papai1
I was ordered Adepta Sororitas and received. and now i want order something new, So I just want to know is there have any christmas discount?
Re: Online ordering & support
Posted: Wed Dec 21, 2022 4:16 pm
by VPaulus
Re: Online ordering & support
Posted: Mon May 20, 2024 6:35 pm
by mesquite5
I got an email today for 20% off of Terminator: Dark Fate-Defiance. That made me decide to buy it, but when I applied the code to the shopping cart it said it had already been used.
Re: Online ordering & support
Posted: Tue May 21, 2024 10:15 am
by VPaulus
mesquite5 wrote: ↑Mon May 20, 2024 6:35 pm
I got an email today for 20% off of Terminator: Dark Fate-Defiance. That made me decide to buy it, but when I applied the code to the shopping cart it said it had already been used.
It's fixed now. Please try again.
Re: Online ordering & support
Posted: Mon Oct 14, 2024 3:22 am
by Jonesy1760
I purchased the new add on for panzer corps 2 FALL OF POLAND and installed it but it does not appear in the game as a choice in the listings .neither in NEW GAME OR CAMPAIGN OR SCENARIO!!!!...HELP!
Re: Online ordering & support
Posted: Sat Oct 26, 2024 9:56 am
by VPaulus
Re: Online ordering & support
Posted: Mon Oct 28, 2024 3:53 am
by Jonesy1760
I GOT MY PROBLEM FIXED...without the help of anyone here!!!!!!!!!!!!