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Re: Black screen when starting and ending the game
Posted: Sun Nov 20, 2016 7:08 pm
by Feldwebel01
VPaulus wrote:Do you have an utility named Sapphire Trixx installed?
If yes please uninstall it, reboot Windows and check if the issue persists.
Hello, this Utility is NOT installed. Only the last graphic card driver ist installed without any other Sapphire utility programs.
Re: Black screen when starting and ending the game
Posted: Mon Nov 21, 2016 5:13 pm
by VPaulus
I believe Raptr is installed when installing Radeon drivers.
Do you have Raptr installed?
http://raptr.com/download
Re: Black screen when starting and ending the game
Posted: Mon Nov 21, 2016 6:36 pm
by Feldwebel01
VPaulus wrote:I believe Raptr is installed when installing Radeon drivers.
Do you have Raptr installed?
http://raptr.com/download
Yes, I have Raptr installed. Is there a problem with it?
Re: Black screen when starting and ending the game
Posted: Mon Nov 21, 2016 8:26 pm
by VPaulus
Your issue is related with your graphic system
Raptr is know for some issues with some games, specially the PlaysTV module.
I'm not saying that your issue is caused by it, but it's a possibility.
You can uninstall, reboot Windows and run the game and check if it's cause by it.
You can download and install it again, anyway.
Re: Black screen when starting and ending the game
Posted: Tue Nov 22, 2016 6:33 am
by Feldwebel01
VPaulus wrote:Your issue is related with your graphic system
Raptr is know for some issues with some games, specially the PlaysTV module.
I'm not saying that your issue is caused by it, but it's a possibility.
You can uninstall, reboot Windows and run the game and check if it's cause by it.
You can download and install it again, anyway.
I have uninstalled this program. Unfortunately the problem could not be solved with it. Do you have another idea?
Re: Black screen when starting and ending the game
Posted: Mon Nov 28, 2016 12:58 am
by adherbal
To be clear, which problem is still present:
- Black screen when launching game
- Black screen when quitting game
- Or both?
If launching, then please upload another output_log.txt. If quitting, we've done a minor change to the code that closing the application in the upcoming patch so hopefully that'll make a difference. It's a wild guess though, cos I don't know what's going on here.