Run Time Error

76mm · Post by **76mm** » Fri Jul 16, 2010 4:50 pm

Another error, every patch is a real adventure with you guys.

I had 1.2.8 installed, today installed 1.2.9 and 1.3. Now when I try to run FoG, I get a runtime error. Of course I can't copy/paste the message, but the last line or two says:

failure condition: obj ->mRegItem(null)

Have tried opening/closing FoG several times, same result.

Have not tried purchasing IF yet.

Post by **IainMcNeil** » Fri Jul 16, 2010 5:04 pm

Sorry you are having problems. Is there a reason you can't copy/paste the entire message as one line doesnt really tell us anything?

76mm · Post by **76mm** » Fri Jul 16, 2010 6:43 pm

of course there is a reason, I cannot select the text in the message box, so cannot copy it.

There is not much else other than the line i've already posted, just what looks like a path on my computer:
....Common\Win32\RegistryAccessors.cpp:164

and then the text I've already posted....that's all there is

Post by **IainMcNeil** » Fri Jul 16, 2010 6:54 pm

I'll need help from the developer on this as I don't know what that means.

76mm · Post by **76mm** » Fri Jul 16, 2010 11:40 pm

The problem is probably with 1.3, because after installing 1.2.9 I used the in-game updater to install 1.3. Since then I cannot open 1.3. I thought I would try to re-install 1.3, but I can't use the in-game installer anymore (since I cannot open the game), and the patch does not seem to be available on your website. Moreover, I don't know if your in-game installer saved the patch when it was installed, and if so, where it might have saved it.

Morbio · Post by **Morbio** » Fri Jul 16, 2010 11:59 pm

76mm wrote:of course there is a reason, I cannot select the text in the message box, so cannot copy it.

There is not much else other than the line i've already posted, just what looks like a path on my computer:
....Common\Win32\RegistryAccessors.cpp:164

and then the text I've already posted....that's all there is

If you get a longer error, try screen printing it and posting the image on here (or maybe Slitherine will give you an e-mail address to post it to).

I hope you get sorted soon

Post by **IainMcNeil** » Sat Jul 17, 2010 6:34 am

One option is to revert to v1.2.8 and try again. Until I can speak with the developers on Monday I can't really offer any suggestions.

76mm · Post by **76mm** » Sat Jul 17, 2010 7:15 am

Exactly how do I revert? As far as I can tell I can't simply uninstall 1.3 or 1.29? And if I decide to uninstall everything, by now I have FoG, RoR, SoA, and umpteen patches, and I have no idea which order all of them should be installed in, and I have little confidence they will all work...

Post by **IainMcNeil** » Sat Jul 17, 2010 7:21 am

If you reinstall v1.2.8 you will be able to update back up again.

76mm · Post by **76mm** » Sat Jul 17, 2010 8:43 am

iainmcneil wrote:If you reinstall v1.2.8 you will be able to update back up again.

sorry, i don't understand your post. are you saying if I reinstall 1.2.8 it will effectively uninstall 1.2.9 and 1.3, and I can then try to update in-game again?

keithmartinsmith · Post by **keithmartinsmith** » Sat Jul 17, 2010 9:46 am

Yes, the 1.2.8 patch will always restore all required functionality erazing any corrupt or damaged files that may be causing the issue. By returning to 1.2.8 on next clicking check for updates it will work. Keith

Post by **IainMcNeil** » Sat Jul 17, 2010 9:48 am

Kind of yes - it will install 1.2.8 over the top. It does not actually uninstall the later updates just replaces them.

76mm · Post by **76mm** » Sat Jul 17, 2010 10:31 am

OK, I will try that, hopefully it is just a corrupted install of 1.3. But could you clarify whether the in-game updater downloads the patch files or just runs them? Will be easier to try to reinstall 1.2.9 and 1.3 if they are already on my system.

keithmartinsmith · Post by **keithmartinsmith** » Sat Jul 17, 2010 12:34 pm

The most common corruption for all users with an issue is from users who were beta testers, this may or may not be the case for you.

What ever the case reinstalling the 1.2.8 patch always resets any issues and you can get further updates from there.

The move to 130 can be frustrating but once there further updates are likely to be small. fast and reliable giving us a system to deliver new scenarios and game features more easily to everyone. Apologies for the hassle.

Keith

76mm · Post by **76mm** » Sun Jul 18, 2010 5:25 am

Reinstalling 1.3 did not fix the problem. Just reinstalled 1.2.8, then 1.2.9 and 1.3. Same problem recurred: 1.2.9 seems to install fine, as does 1.3, but when I try to run the game after installing 1.3 I get the same runtime error.

Post by **IainMcNeil** » Sun Jul 18, 2010 8:17 am

Could you send a screenshot of the error and the team will look at it tomorrow. Mail to info@slitherine.co.uk

76mm · Post by **76mm** » Mon Jul 19, 2010 6:30 am

screen shot sent

76mm · Post by **76mm** » Tue Jul 20, 2010 4:10 am

bump. Still can't play...

Post by **IainMcNeil** » Tue Jul 20, 2010 6:25 am

We're going to create a patch for you to download instead of the update and see if that helps but it is going to take a few days I'm afraid. Sorry for any inconvenience.

76mm · Post by **76mm** » Tue Jul 20, 2010 6:45 am

OK, thanks. Any idea what the problem could be?

If it matters, I bought the Matrix version of FoG, but since then have used all of the Slither patches, and purchased the modules from Slither, without any serious problems.

[EDIT] I was not a beta tester. I run Windows XP. For me, the upgade to 1.2.9 seems to work, and then I use the in-game updater to update to 1.3.0; it seems to download, validate, and install, but then when I try to play the game, it get the described run-time error. Note that I can open the program and get the three options (play game, update, or view help file), and either of them other than view help file causes the error.